Confirmation and the first questions
A person confirms receipt and asks only for what is missing. If the route is clearly wrong — a new tool where a platform part exists — we say it here, not after tooling.
Sender: Clark, not a queue
Quote · DFM note and fixed price
Two documents,
48 hours
A DFM note and a fixed quote, in writing
Not a range, not “contact us for price”. You get what will not mold, what it will cost, and the date T1 leaves the press. If we cannot make the part, the same 48 hours produces a no with a reason.
Files stay confidential; NDA available before you send anything. Keep the brief under 25 MB — for larger files send a transfer link to clark@arcsilicone.com.
01 — The brief
Tell us the part, the quantity and the date
Every field marked is used in the quote. Everything else is optional — if a fact is unknown, write unknown; we will name it from the application.
02 — What happens next
No silence, no “we are checking”
Every step has a date attached, and every date is a commitment we can be held to.
DFM note and fixed quote
Two pages, in writing: process position, risks by feature, tooling line, unit price by band, MOQ, lead time.
Valid 30 days
Tool, T1, golden sample
T1 in 30 days with a dimension report. You approve one part; it is sealed and held against every lot.
T1 in 30 days
03 — Before you send
Confidentiality and the parts we will not price
- ConfidentialityNDA before you send, on request. Drawings are held on one controlled drive; tooling files are not shared with third parties without your written consent.
- What we will not quotePP / PE bonding, fuel and aromatic-oil seals, regrind in food contact. You will get the reason and the correct alternative instead of a price that fails in production.